Fast dispatch · Free shipping · Easy returns

Shipping And Returns

Free Shipping

We offer free shipping Australia-wide. Once we receive your order, it will usually be dispatched on the next business day. Delivery takes around 2–5 business days, depending on your location.

  • Please ensure someone is available to receive the delivery.

  • We are not able to provide exact delivery times.

Warehouse Pickup

You can collect your order from our Revesby warehouse between 9:00am – 5:00pm, Monday to Friday. Please contact us in advance so we can have your order ready.

Warehouse Address
29/65 Marigold Street
Revesby NSW 2212
Phone: 1300 584 244
Email: warehouse@formandgrace.com.au

Delivery to Funeral Homes & Crematoria

If you would like us to deliver directly to a funeral home or crematorium, please provide:

  • The address and contact person.

  • The deceased’s name.

Please advise the crematorium beforehand so they are expecting the delivery. Our boxes are not designed for decanting. You may also purchase directly through your funeral home.

International Shipping

We can ship worldwide. For a quotation, please email info@formandgrace.com.au with details of the items you are interested in. Please note that local customs duties or taxes are your responsibility and are not included in our quotation.

Returns & Refunds

If your memory box is unsuitable for any reason, please notify us within 14 days.

  • We will arrange collection, or you may return the goods to our Revesby warehouse in person.

  • Please repackage items carefully to prevent damage in transit.

  • Refunds are issued within 24 hours of receiving the returned products.

Damage in Transit

If your order arrives damaged, please notify us within 24 hours of delivery.

  • We will arrange collection and provide a replacement at our expense.

  • Please do not return damaged goods by another courier, as claims must be processed through our transport provider.