Shipping And Delivery
Once we receive your order your goods will normally be dispatched the next business day. Depending on what part of Australia you are in you should receive the goods in 2 - 5 days. Please make sure you have someone at your end to accept the delivery. Unfortunately it is not possible to provide a delivery time.
If you would prefer, you can pick up your order from our Revesby warehouse between the hours of 9:00am to 5.00pm, Monday - Friday. Please get in touch first, so we can arrange to have your order ready well in advance.
29/65 Marigold Street,
Revesby NSW 2212
Ph: 1300 584 244
Monday - Friday | 9.00am to 5.00pm
Weekends and Public Holidays | Closed
DELIVERY DIRECT TO FUNERAL HOMES AND CREMATORIA
You may prefer to have us ship directly to the funeral home, or to the crematorium. If so, please give us the address details and the contact name at the funeral home or crematorium, and the deceased’s name. Please also advise the crematorium in advance so they are expecting the delivery and advise them that the boxes are not for decanting.
You can also purchase your box directly through the funeral home.
We’ll happily ship anywhere! For a quotation for shipments outside Australia send us an email to email@example.com and tell us what goods you are interested in. You will be responsible for any local customs and/or duty charges. These costs will not be included in the shipping quotation that we provide.
If you find that your ashes memento box is unsuitable for any reason, please notify us within 30 days and we’ll arrange a collection. It would be particularly helpful if the box is re-packaged so that is does not receive any damage in transit back to us.
Unfortunately, we can't cover the cost of your return delivery charge but we can help arrange a courier to pick up the return for you. Let us know and we’ll give you a quick quote. You can also return the goods in person to our Revesby Warehouse.
Once we receive the returned products, we’ll issue your refund within 24 hours.
DAMAGE IN TRANSIT
Life being what it is, sometimes goods in transit get damaged. While frustrating, all you have to do is let us know as soon as possible (within a maximum 24 hours of receipt). We’ll then arrange to replace the damaged product at our expense after picking it up from you. Please don’t send back any ‘damaged in transit’ goods by another courier as we have to ensure that any damage claims are handled and dealt with by our transport contractor.