Shipping And Returns

 

Shipping and Returns

Free Shipping

We offer free shipping Australia-wide. Orders are dispatched within 1–2 business days and are generally delivered within 2–5 business days, depending on your location. Please ensure someone is available to receive the delivery.

Delivery to Funeral Homes and Crematoria

We can deliver directly to a funeral home or crematorium. Please provide the delivery address, a contact person, and the name of the deceased when placing your order. We recommend advising the funeral home in advance so they are expecting the delivery.

International Shipping

We currently ship to New Zealand, the United States, Canada and the United Kingdom. Shipping is charged at a flat rate of A$49 to New Zealand and A$99 to the United States, Canada and the United Kingdom. Prices may be displayed in your local currency at checkout.

Estimated delivery is 8–12 business days to New Zealand and 12–20 business days to the United States, Canada and the United Kingdom. Delivery times are estimates and may be affected by customs processing.

Local import duties, taxes, customs charges or other fees are not included and are the responsibility of the recipient.

Returns and Refunds

If your memory box is unsuitable for any reason, please contact us within 14 days of delivery. The box must be returned unused, in its original condition and original packaging. Please contact us at info@formandgrace.com.au to arrange the return. Refunds are processed within 24 hours of receiving the returned item. Refunds are made to your original payment method.

Damaged in Transit 

If your order arrives damaged, please contact us as soon as possible at info@formandgrace.com.au and include a photo of the damage. We will arrange collection and send a replacement at our expense. Please do not return damaged goods independently, as we may need to arrange the return through our carrier