Privacy Policy
Form & Grace respects your privacy. This policy explains how we collect, use and protect your personal information when you visit our website, contact us or place an order.
Information we collect
We may collect information you provide to us, including your name, email address, phone number, billing and delivery address, and details relating to your order or enquiry.
When you use our website, certain technical information may also be collected automatically, such as your device and browser information, IP address and information about how you use the website.
How we use your information
We use your information to:
- process and deliver orders;
- communicate with you about an order or enquiry;
- provide customer service;
- operate and improve our website and services;
- prevent fraud and maintain the security of our website; and
- send marketing communications where you have chosen to receive them.
You can unsubscribe from marketing communications at any time.
Payments
Payments made through our website are processed by secure third-party payment providers. Form & Grace does not store your complete credit or debit card details.
Sharing your information
We do not sell or trade your personal information.
We may share information with service providers where necessary to operate our business and provide services to you. This can include payment processors, delivery providers, website and ecommerce services, and other suppliers involved in fulfilling your order.
These providers receive only the information reasonably necessary to perform their services.
Cookies and website analytics
Our website uses cookies and similar technologies to operate essential website functions, remember preferences, understand how visitors use the site and, where applicable, measure the effectiveness of advertising.
You can control cookies through your browser settings, although disabling some cookies may affect how the website functions.
Access and correction
You may contact us if you would like to access personal information we hold about you or ask us to correct information that is inaccurate or out of date.
Keeping your information secure
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our business, website or legal obligations. The current version will be published on this page.
Contact
If you have a question about your privacy or the personal information we hold about you, please contact us at info@formandgrace.com.au.